Chicago’s big ten stadium
Opens October 2, 2026
Effective Date: August 2026
We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, share and protect your information when you use our website, mobile app and other services.
In summary:
Want to know more? The full Privacy Policy below explains what information we collect, how we use it, who we share it with and the choices available to you.
Ryan Field Foundation LLC ("we", "us", "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you interact with us through our websites, our official mobile application ("App"), ticketing services, parking services, and customer communications. It also covers information gathered via any other digital products or services that link to this Privacy Policy (collectively, the "Services").
This Privacy Policy applies wherever it is made available or linked.
It does not apply to websites, applications or services operated by third parties that have their own privacy policies, even where those services are accessible through our Services. We encourage you to review the privacy notices of those third parties before providing them with your personal information.
Please read this Privacy Policy carefully so that you understand how we collect and use your personal information and the choices available to you.
We may update this Privacy Policy from time to time to reflect changes to our Services, legal requirements or our business practices. Where we make material changes, we will update the "Effective Date" above and, where appropriate, notify you through our website, App or other appropriate means. We encourage you to review this Privacy Policy periodically.
Certain U.S. state privacy laws provide additional rights to residents of those states. Additional information for residents of California and other applicable U.S. states is set out later in this Privacy Policy.
We collect personal information in a variety of ways depending on how you interact with our Services.
The information we collect may be provided directly by you, generated when you use our Services, received from trusted third-party service providers, or generated through your use of our website or mobile application.
The categories of information we collect are described below.
We use personal information for a variety of business and operational purposes, including to provide our Services, manage our relationship with you, improve your experience, and comply with our legal obligations. Depending on how you interact with us, we may use your personal information for the following specific purposes.
We use your information to create and manage your account, authenticate your identity when you sign in, and provide access to our website and App. It is also used to process ticket purchases and parking reservations, issue digital tickets and parking passes, provide customer support, and administer competitions, promotions, and surveys. Finally, this data enables us to communicate with you directly about your account or the specific Services you use.
We use information to understand how visitors use our website and App so we can improve the functionality, usability, and accessibility of our Services. This data also helps us develop new products, features, and services. Additionally, we use it to monitor the performance and reliability of our systems, troubleshoot technical issues, and undertake essential testing, quality assurance, and ongoing service improvement.
We use your information to administer events, validate tickets, manage parking services, and facilitate entry to the venue. It also allows us to provide customer support, maintain venue safety and security, and manage crowd movements for operational planning. Furthermore, we use this data to investigate incidents and continually improve the overall visitor experience.
Where appropriate, we may use your information to personalise content displayed within our website or App and recommend relevant events, services, or content. We also use it to remember your preferences and tailor our communications based on your interests and previous interactions with us.
We may use your information to send account and service notifications, ticket confirmations, parking confirmations, and security notifications. This also includes customer service communications, operational updates, and responses to your enquiries. These communications are strictly necessary for the operation of your account or the Services you have requested.
Where permitted by applicable law, we may use your information to send you information about upcoming events, competitions, promotions, venue news, and special offers. We may also send surveys, customer research, and details about products and services we believe may be of interest. These marketing communications may be delivered by email, SMS, push notification, or other electronic channels. You may opt out of marketing communications at any time by using the unsubscribe link included within the communication, adjusting your App settings where applicable, or contacting us using the details provided at the end of this Privacy Policy.
Opting out of marketing communications will not affect service-related communications that are necessary to administer your account or fulfil services you have requested.
We use information to measure website and App usage, understand customer behaviour, and analyse attendance and purchasing trends. This analysis helps us improve customer engagement, measure the effectiveness of marketing campaigns, and develop business reporting and operational insights. Where possible, we use aggregated or de-identified information for these purposes.
We use information to verify user identities, protect customer accounts, detect and investigate fraud, and prevent unauthorised access. It also allows us to monitor for malicious activity, enforce our Terms and Conditions, and protect the overall security and integrity of our Services.
We may use your information where necessary to comply with applicable laws and regulations or to respond to lawful requests from courts, regulators, or law enforcement agencies. Additionally, we use it to establish, exercise, or defend legal claims, as well as to protect our rights, property, employees, customers, and visitors.
If we are involved in a merger, acquisition, corporate restructuring, financing transaction or sale of assets, personal information may be transferred as part of that transaction, subject to appropriate confidentiality and legal safeguards.
We may aggregate or de-identify personal information so that it can no longer reasonably be linked to an individual.
We may use this information for analytics, research, reporting, service improvement and other lawful business purposes.
We want to give you meaningful choices about how your personal information is used. Depending on the Services you use and where you live, you may be able to manage your information and communication preferences in a number of ways.
Where you have chosen to receive marketing communications, you may withdraw your consent or change your preferences at any time.
You can do this by:
Please note that even if you opt out of marketing communications, we may still send you service-related communications that are necessary to administer your account or fulfil services you have requested. Examples include ticket and parking confirmations, password resets, account security notifications and important operational updates relating to events you have booked.
If you use our App, you can choose whether to receive push notifications. Push notifications may include event reminders, parking information, ticket updates, venue information, operational announcements, and where permitted, marketing communications. You can disable push notifications at any time through your device settings.
Depending on the features you use, the App may request access to your notifications and digital wallet functionality. You may change these permissions at any time through your device settings.
Please note that disabling certain permissions may prevent some App features from functioning correctly.
Some web browsers offer Do Not Track (DNT) or other privacy preference settings. There is currently no universally accepted standard for responding to DNT signals, and our website may not respond to these signals.
Depending on where you live, you may have rights to opt out of certain uses of your personal information. Further information about your privacy rights and how to exercise them is provided below.
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy. The table below sets out, by type of information, how long we generally keep it and why. These periods apply to all individuals whose information we process, regardless of where they are located.
When personal information is no longer required, we securely delete, anonymise, or otherwise dispose of it in accordance with our internal data retention policies.
We take the security of your personal information seriously and maintain administrative, technical, and organisational safeguards designed to protect it against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or unauthorised access. These measures include strict user access controls, data encryption where appropriate, and robust network and system security. We also implement authentication controls, continuous system monitoring and logging, routine vulnerability management, regular employee training, and internal policies governing the secure handling of personal information.
While we take reasonable steps to protect your information, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or stored within our Services.
We may store or process personal information in countries other than the country in which it was collected. Where we do so, we take appropriate measures to protect your personal information in accordance with applicable law.
Our Services are intended for a general audience. We do not knowingly collect personal information directly from children in violation of applicable law. Where required by law, we obtain appropriate parental or guardian consent before collecting personal information from children. If you believe a child has provided personal information to us without the necessary authorisation, please contact us using the details provided at the end of this Privacy Policy so that we can investigate and, where appropriate, delete the information.
Our Services may contain links to websites, mobile applications or services operated by third parties. This Privacy Policy applies only to our Services.
We are not responsible for the privacy practices or content of third-party websites or services. We encourage you to read the privacy policies of those organisations before providing them with your personal information.
Under the California Consumer Privacy Act (CCPA), as amended, we are required to provide California residents with a summary of the statutory categories of personal information we collect, the business purposes for collection, and how long we retain each category. The retention periods below correspond to those set out in the general table above; see that table for the description of how each period is applied in practice.
We do not use or disclose sensitive personal information for purposes beyond those necessary to provide the specific Services described above.
Depending on where you live, you may have certain rights in relation to your personal information. These rights vary depending on applicable law and may not apply in every jurisdiction. Exercising your privacy rights will not affect your ability to purchase tickets, attend events, or use our Services, except where certain personal information is necessary to provide the service you have requested. Where required by law, we will respond to your request within the applicable legal timeframes.
Depending on your location, your rights may include the right to know what personal information we collect about you, access the personal information we hold, and request the correction of inaccurate details. You may also have the right to request the deletion of your personal information, receive a copy of certain data in a portable format, or object to and restrict certain processing activities. Furthermore, you can withdraw your consent where processing is based on consent, opt out of certain marketing communications and appeal a decision relating to a privacy request where applicable. Please note that these rights are subject to certain legal limitations and exceptions.
To exercise your privacy rights, please contact us using the details provided at the end of this Privacy Policy. We may need to verify your identity before responding to your request.
If we cannot fulfil your request, we will explain why where required by applicable law.
We do not make decisions based solely on automated processing that produce legal or similarly significant effects on individuals unless permitted by applicable law. Where applicable law provides additional rights relating to automated decision-making, we will comply with those requirements.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). Subject to applicable exceptions, California residents have the right to know the categories of personal information we collect, the purposes for which it is collected, and the categories of third parties with whom this information is shared.
Your specific rights also include requesting the deletion, correction, or access to specific pieces of your personal information. Where applicable, you may limit the use of your sensitive personal information, and remain free from discrimination for exercising any of these privacy rights. Where required by law, California residents may also designate an authorised agent to submit these requests on their behalf.
Residents of certain U.S. states may have similar privacy rights under their respective applicable state privacy laws. Where these comprehensive state laws apply, you may have the right to access your personal information, correct any inaccuracies, and delete your personal information entirely. Additionally, you may possess the right to obtain a portable copy of certain data, and formally appeal any decisions relating to your submitted privacy requests.
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, update your personal information, or make a privacy-related complaint, please contact us by email or by mail to Ryan Field Foundation LLC, Attn: Privacy / Legal Department, 1560 Sherman Ave, Suite 1110, Evanston, IL, 60201.
If you are submitting a privacy rights request, we may need to verify your identity before responding to ensure data security. If you are acting on behalf of another individual as an authorised agent, we may request formal evidence of your legal authority to act on their behalf. We are committed to protecting your data and will respond to all verified requests within the specific timescales required by applicable law.
If you are dissatisfied with how we have handled your personal information, we encourage you to contact us first so that we have the opportunity to investigate and resolve your concerns.
Depending on where you live, you may also have the right to lodge a complaint with your local data protection or privacy regulator.
This Privacy Policy may be updated from time to time to reflect changes to our Services, applicable laws and regulations, technology, business operations, or our privacy practices. When we make material changes, we will update the Effective Date shown at the beginning of this Privacy Policy and, where appropriate, notify you through our website, App, or by other appropriate means. We encourage you to review this Privacy Policy periodically so that you remain informed about how we collect, use, and protect your personal information.
Tickets are now available to the public!